Qualification : Any Graduate
Experience : 0 - 1 yrs
Location : Chennai
Designation : Associate/Senior Associate -(NonTechnical)
Salary : As Per Industry
Job Description :
he primary responsibility of the role is to under general supervision performs variety of tasks related to content for the ebooks catalog on the Amazon. The associate is expected to work on tickets raised by customer service agents which contains customer queries / complaints. The associate is required to be working on these tickets and related tools for 450 to 480 minutes in a day. The associate will require using of software and /or tools for fix up and data capture on a daily basis.
This could involve tasks such as checking and/or fixing of Metadata , images in the book, checking quality inside the book (content), validate the conversion of the physical book to digital format, perform checks to qualify user experience for content viewing on the Kindle Device and related tasks.
The tasks will be primarily repetitive in nature and will require the individual to make judgment based decisions keeping in mind the guidelines provided in the SOP. The individual will also need to be able to raise a flag depending on the situation example: tool functionality etc.
Apply Mode : Online
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