Qualification : Any Graduate
Experience : 0 - 2 yrs
Location : Hyderabad
Designation : Associate Analyst - Initial Support Services - Technology
Salary : As Per Industry
Job Details :
Provide effective and timely resolution for all voice and non-voice interactions (phone, email, self-service tickets, chats and voicemail) with end users. ? Analyze and resolve incidents and service requests regarding use of application software or hardware. ? Document every incident and support request in the CRM tool and ensure the tickets are closed or escalated as appropriate. ? Should have basic knowledge about computer software and hardware. ? Should stay informed about ongoing issues/outages, changes in environment that are communicated via email and other channels regularly. ? Meet key performance indicators like Customer Satisfaction Survey scores, Contact Quality, First Call Resolution, Schedule Adherence and participate in individual/group coaching sessions. ? Create a positive customer support experience and build strong relationships through deep problem understanding with a consummately professional attitude. ? Should be a self-motivated achiever who gains satisfaction from providing excellent customer service. ? Should be a quick learner and team player. ? Should be flexible to work in different shifts as ISS-Technology works 24 x 7. ? Avoid unplanned time off from work as this would have major impact on our business. Excessive unplanned absence may result in disciplinary actions. ? Adheres to Code of Ethics, Vision, Mission and Core Values. The key skills required:Excellent written, verbal, listening, analytical skills. ? Easily grasp and communicate complex ideas. ? Excellent problem solving skills. ? Knowledge of MS Office 2010, 2013 including Outlook. ? Knowledge of computer hardware and software. ? Knowledge of Operating Systems like Windows XP, Vista, 7 and 8. ? Knowledge of network and internet.
Apply Mode : Online
More Details : Click Here
0 comments:
Post a Comment